We think that IT support and people support go hand in hand – after all, IT is valuable only when someone is using it. While we can offer you a ‘ticketing’ system for when something goes wrong (that is, you call us or send us an email and we open a log that tells us what’s happening and how and when we resolved it, step by step), we also like to be more proactive than that.
Rather than waiting for your call, we want to make things personal. Our ongoing maintenance programme means that you need never be waiting for someone in an office to notice you’ve registered a problem. Instead, we’ll keep an eye on things ourselves. We can do this remotely, but (as you’ll have gathered) we like to come to see you too. We want you and your staff to feel that you can ask us anything about your IT system at any time (from a password reset to a system retrieval) – and that’s much easier if you see us in the office or know us by name and can give us a call.