IT Support Bath — Billed by the Minute.
Pay-as-you-go IT support for Bath businesses. Billed by the minute, not by a monthly retainer. Our team lives locally — on-site quickly when you need us in person. 5★ Google Reviews.
Or call us on 0117 958 5964
Why Bath businesses call us
On-site in Bath quickly when it matters
Our team lives across the region, so we're rarely far away. For most issues we sort things remotely — but when a router needs restarting or a device needs looking at in person, we come over.
Pay by the minute
£90/hour, billed in actual minutes. A five-minute call costs £7.50, not a rounded-up hour. No monthly retainer. No per-user subscriptions.
Same senior engineer every time
We're a small, stable team. The engineer who answers your call already knows your setup. No script readers, no ticket queue with a stranger on the other end.
Bath IT support, without a Bath price tag
Bath has plenty of IT support businesses, mostly small, mostly with a couple of engineers, mostly billing on a monthly retainer whether you use them or not. That model works for some businesses; it doesn't work for many others.
Smooth IT offers the same responsive Bath IT support but with a different commercial model. You pay for the help you actually use, at £90 an hour billed by the minute. If your IT runs smoothly for two months, you pay nothing for two months.
We've worked with Bath businesses since Smooth IT started in 2000. Professional-services firms in Milsom Place. Creative agencies in Widcombe. Manufacturers in the trading estates on the way out of town toward Trowbridge. Independent shops, small charities, and the odd Bath University spin-out. Bath's business landscape is genuinely diverse and we know it.
For the majority of everyday support — password resets, email problems, printer issues, software glitches, Microsoft 365 troubles, backup checks — we resolve remotely in minutes. When something genuinely needs someone in the room, we come. Our team lives across the Bristol and Bath area, so on-site visits are quick.
What our Bath IT support covers
One trusted partner for the day-to-day fixes and the bigger projects. You only pay for what you use.
Helpdesk
Day-to-day fixes — software, login problems, "my printer's gone weird", file access, performance issues.
Server & workstation support
On-premise servers, virtualised environments, workstations and laptops. Windows and macOS, mixed estates daily.
Microsoft 365 & Google Workspace
Day-to-day support for Outlook, Teams, SharePoint, OneDrive, Exchange, Gmail, Drive. User adds and leavers. Setup and migration.
Email problems
Mail not sending. Phishing follow-up. Mailbox setup. DNS, SPF, DKIM, DMARC. Spam filtering issues.
Printers & peripherals
Network printers, scanners, the multi-function thing that occasionally goes on strike. Configuration, drivers, replacement.
Backup & recovery
Cloud and on-premise backup setup, monitoring, and the actual restoration when it matters.
Network troubleshooting
Wi-Fi dropping, internet slow, VPN broken, ports blocked. We diagnose properly rather than restart-the-router theatre.
Cybersecurity incidents
Phishing fallout, suspicious activity, locked-out accounts, compromised mailboxes. Calm, quick, methodical response.
New starters & leavers
Account setup, device imaging, software install, access provisioning. Clean offboarding so leavers don't take data or access with them.
Strategic advice
When you want senior input on an IT decision — supplier choice, compliance question, whether to move to the cloud, whether to hire internal IT.
Not on the list? We almost certainly cover it. The pay-as-you-go model means we can help with one-off requests that wouldn't justify a full contract elsewhere. Call us on 0117 958 5964 and ask.
How we bill for IT support
Three ways to pay, all transparent. Mix and match as you need.
Pay as you go
£90/hour
Billed by the minute
Ad-hoc help. One-off issues. Quick fixes. You pay only when you call.
Block hours
Pre-buy, discounted
10/25/50/75/100 hr · Never expire
Predictable spend, without locking into a contract. Hours never expire. Most popular for established clients.
Project work
Fixed quotes
Agreed before we start
Migrations, installations, security audits — anything with a clear scope.
What happens when you call us
- 1
You get in touch
Phone us on 0117 958 5964 or send a ticket. We answer the phone during business hours — no voicemail tree.
- 2
Senior engineer triages
Within an hour during business hours. We assess the problem, ask the questions that matter, and tell you what we think.
- 3
We agree the work
Quick fixes — we just do them. Bigger jobs — we estimate the time first so there are no surprises. Always your call.
- 4
We fix it
Remote-first because it's faster, on-site in Bath when it has to be. You see what we're doing as we do it.
- 5
Itemised invoice
Every minute spent, every engineer involved, every task completed — listed on the invoice. No surprises, ever.
Bath areas we cover
Elsewhere in Somerset or Wiltshire? Give us a call on 0117 958 5964 — we may still be able to help.
Bath IT support — common questions
How quickly can you get to Bath businesses on-site?
Can we get on-site same-day?
Do you know Bath's specific business context?
What's your response time for Bath clients specifically?
Do you cover the surrounding villages and areas?
Talk to a Bath-covering IT support engineer.
First conversation free. We'll be straight with you about whether we're the right fit for your Bath business — including telling you honestly if a managed contract elsewhere would suit better.
Or call us on 0117 958 5964