Pay-As-You-Go IT Support, Bristol. Billed by the Minute.

It means we charge you only for the work we actually do for you, at £90 per hour, billed in minutes — not in fixed monthly retainers or per-user subscriptions like a managed service provider. If you don't call us for two months, you pay nothing. If you need three hours of help one month, you pay for three hours. No contract is required to access support — though we'll write you a longer-term agreement if you specifically want one for price assurance.

A managed service (MSP) contract is typically a flat monthly fee per user — £49–£119 per user per month is the typical going rate — regardless of whether you use any support that month. The MSP wins when you don't use them much (high margin); you lose when your IT runs smoothly because you're paying for support you don't need. Pay-as-you-go inverts that: when your IT runs smoothly, you pay nothing. When you need help, you pay a fair hourly rate.

For most small and medium Bristol businesses, no — and we'll do the maths with you before you commit. A 10-person business that uses 3–5 hours of support a month pays £270–£450/month with us, against £490–£1,190/month for a comparable MSP. The break-even is typically around 5 hours/month for a basic MSP plan, 13+ hours/month for a premium one. If your real usage is below those thresholds, PAYG wins. If you genuinely run hot on IT support, an MSP contract may be cheaper — and we'll tell you that honestly.

Call us and we'll drop other work to get on it. Genuinely business-critical incidents jump the queue — most are triaged within the hour and resolved the same day. If your support needs are heavier than that, we'll be straight with you about whether we're the right fit.

Not by default. Most of our pay-as-you-go clients have no signed agreement — they call us when they need help, we invoice, life goes on. If you'd prefer a written agreement (some clients want one for budget certainty, supplier-list requirements, or insurance purposes), we'll write you one. The terms are simple, the rate is the same, and there are no exit fees.

Yes — block hours are popular with clients who want budget predictability without locking into a monthly retainer. You buy 10, 25, 50, 75 or 100 hours at a discounted rate, use them whenever you need, and they never expire. Best of both worlds: predictable spend, only-pay-for-what-you-use philosophy.

Everything we do as an IT support business: helpdesk fixes, server and workstation support, Microsoft 365 or Google Workspace, email issues, printers, network troubleshooting, security incidents, new starter setup, leaver offboarding, M365 migrations, Cyber Essentials work, and strategic IT advice. The list is essentially identical to what an MSP covers under their contract — just billed differently.

We invoice monthly for the hours used in the previous month. Every invoice lists every ticket, the engineer who worked on it, the time spent (in minutes), and a brief description of the work. Most clients pay by bank transfer within 14 days; direct debit is also available. You see exactly what you paid for, every time.

Either direction, any time. Some clients start on pay-as-you-go for a few months to get a feel for their actual support needs, then convert to block hours once they know the pattern. Some clients move the other way — they signed an MSP contract elsewhere, found they barely used it, and switched to us on PAYG. We don't penalise either change.

Yes — we do this regularly. The migration off an MSP usually involves: getting copies of all admin credentials and documentation, auditing the existing setup, identifying anything the previous provider didn't hand over cleanly, and continuity-of-service during the swap. Quote the time as project work or pay-as-you-go, your call. Most migrations take 5–15 hours of our time.